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Privacy Policy

Information security policy

Customer privacy is extremely important to Trek, so we only use your personal information in the situations outlined below.

Data protection is a matter of your trust and the security of your identity is extremely important to us. Therefore, we will only use your name and some other information in the manner set out in this Privacy Policy. Trek will only collect the necessary information and related transactions between us and you.

Trek only keeps your information for as long as required by law or for the purpose for which it was collected.

You can visit the website without having to provide any personal information. When you visit the website, you will always be in an anonymous state unless you have an account that logs in to the website and is logged in with that account.

If you have any comments or suggestions, please send them to the post office or email admin@trekvietnam.net. We are always ready to listen to your comments.

Collecting personal information

The personal information collected will only be used internally by Trek for the purpose of better customer care.

When you purchase products at admin@trekvietnam.net, we collect the following necessary information:

Full name of buyer and consignee.

Buyer, consignee address.

Telephone number of buyers, consignees.

Email address.

The above information will be used for one or all of the following purposes:

Delivery of products that customers have purchased at www.trekvietnam.net Delivery and customer support notice.

Notice of information related to the product.

Process orders and provide services and information through the website according to customer requirements.

In addition, we will use the information you provide to support customer account management; confirm and execute financial transactions related to your online payments; check download data from our website; improve the look and / or content of your site’s section pages and customize them to make them easier to use; identifying website visitors; research on user demographics; send you information that we think will be useful or requested by you, including information about products and services, provided you agree not to object to being contacted for such purposes. .

When you sign up for newsletters from trekvietnam.net we will also use your personal information to send you promotional / marketing information. You can opt out of such information at any time by using the unsubscribe function in promotional messages.

The payments you make via the website will be processed by our facility, Trek. You must provide us or our showroom system or website with the correct information and always keep it up to date and let us know if there is any change.

Your order details will be stored by us, but for security reasons you cannot request such information from us. You need to ensure that the information is accessed in a confidential way and is not disclosed to an unauthorized third party. We will not be responsible for the disclosure of customer personal information unless it is the fault of our company.

Update personal information

You can update your personal information at any time by logging in (if you have an account) or by contacting our customer service.

Personal information security

We guarantee that all information collected will be kept securely. We protect your personal information by:

– Limited access to personal information

– Using technology products to prevent unauthorized computer access

– Delete your personal information when it is no longer needed for our recordkeeping purposes

Disclosure of personal information

We will not share your information with any other company except for those companies and third parties directly related to the delivery you have purchased at our company. In exceptional circumstances, We may be required to disclose personal information, for example when there is a ground for the disclosure of information necessary to prevent life threats and health, or for law enforcement purposes in Vietnam.

We undertake not to sell or share personal information of all customers to any third party without the consent of the customer, except in the following specific cases:

To protect Trek and third parties: we only provide customer information when we believe that it is consistent with the laws of Vietnam, protecting the rights and property of users of the service, of Trek and other relevant third parties.

Upon a legal request from a government agency or when we believe it is appropriate and necessary to comply with the laws of Vietnam.

In the remaining cases, we only provide it to a third party if and only with the consent of the customer. For example: promotions with the cooperation of Bao Loc with other partners and sponsors; Provide necessary forwarding information to the forwarder.

If you believe your security has been compromised by Trek, please contact us at Trek to resolve the issue.

Computer data collection

When you access v, our server will automatically store the information sent by your browser. This information includes:

– Your IP address

Browser type

– Sites that you have visited before coming to our website

– The pages in the website that you visit

– How long you spent browsing those categories, products, looking for information on the site, time and date of access, and other statistics.

Such information is collected for analytical and evaluation purposes to contribute to improving the websites, services, and products we offer. Such data will have nothing to do with other personal information.

Privacy Policy Changes

We reserve the right to change and revise the Privacy Policy at any time. Any changes to this policy are posted on our website.

If you are not satisfied with our handling of your query or complaint, please contact us at trekvietnam.net

Note

Customer information privacy policy is applied at www.trekvietnam.net, it does not include or involve third parties who place advertisements or are affiliated with us. We suggest you to consult and clearly distinguish the differences in privacy policy between these websites.